Contact Point under the Digital Services Act (DSA)

1. Contact point for authorities pursuant to Art. 11 DSA

Authorities of the Member States, the European Commission and the European Board for Digital Services may contact the following contact point for communications relating to Regulation (EU) 2022/2065:

Where possible, please use “DSA / authority / bspmarket.de” in the subject line and provide a deliverable authority address and a file reference.

Languages of communication: German and English.

2. Contact point for users pursuant to Art. 12 DSA

Users may also contact the above contact point regarding Digital Services Act matters. For general support requests, purchase problems, technical issues or data protection requests, the respective designated contact channels may be used.

Languages of communication: German and English.

3. Reporting illegal content

If you believe that a product, description, screenshot, comment, review, creator profile or other content on bspmarket.de is illegal, you can report this via the in-app report function attached to the relevant content or by e-mail to support@nexthosting.net.

So that we can review a report quickly and appropriately, it should ideally contain the following information:

• a precise identification of the reported content, e.g. product name, creator name, URL, order/product ID or screenshot,
• an explanation of why you consider the content to be illegal,
• for rights infringements: information on which right is affected and why you are entitled to report,
• your name and a means of contact, where required for processing,
• a statement that you are submitting the report in good faith.

Manifestly unfounded, abusive or repeated false reports may be taken into account in accordance with statutory requirements and platform rules.

4. Review procedure and possible measures

After receiving a sufficiently specific report, we review the reported content. Depending on the outcome, we may in particular take no measure, ask follow-up questions, block or remove the content partially or fully, restrict visibility, contact a creator, request evidence, inform buyers, block downloads or involve the competent authorities.

In cases of acute security, legal or abuse risks, measures may also be taken before a full review is completed.

5. Statement of reasons and internal complaint

If, on the basis of a report or our own review, we impose a significant restriction, we inform affected users or creators, to the extent provided by law, about the measure and the relevant reasons, unless legal, security-related or abuse-related grounds prevent this.

Affected users or creators may request a review of the measure by replying to the notification or contacting support@nexthosting.net. Please state the affected product, content or case ID and explain why you consider the measure to be incorrect.

6. Priority of dedicated reporting channels

For data protection requests, payment problems, warranty cases, withdrawals, technical support cases or purely private disputes, other channels may be more suitable. Illegal content and abuse reports should where possible be reported directly via the content report function or clearly labelled “Abuse / DSA”.